gb33 Responsible Gaming

At gb33, we believe that online gaming — whether you are betting on a BPL cricket match, spinning slots, or enjoying live casino tables — should be a positive experience. We are committed to providing a safe, fair, and transparent platform for players across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh. Our responsible gaming programme is built around giving you the tools, information, and support you need to keep gambling enjoyable and under control.

Problem gambling can affect anyone, regardless of income, age, or background. gb33 takes this seriously. We have implemented a range of player protection tools directly within your account settings, accessible at any time. These tools are free to use, take effect immediately when activated, and are designed to put you firmly in the driver's seat when it comes to your gambling activity. If at any point you feel that gambling is no longer fun, or that you are spending more time or money than intended, we strongly encourage you to use the tools described on this page or to contact our support team at [email protected].

To increase an existing deposit limit, a mandatory 48-hour cooling-off period applies from the time of your request. This delay is intentional — it gives you time to reconsider before a higher limit takes effect. We strongly recommend setting limits that reflect your genuine entertainment budget, not your maximum financial capacity. If you are unsure what limit is right for you, our support team at [email protected] is happy to assist.

To activate self-exclusion, go to Account Settings and select the Self-Exclusion option, or contact our support team directly at [email protected]. If you choose to self-exclude, gb33 will make reasonable efforts to prevent you from opening a new account during the exclusion period. We may also, at our discretion, proactively contact you if our responsible gaming monitoring flags unusual activity on your account prior to any self-exclusion request.

If you recognise two or more of these signs in your own behaviour, we encourage you to step back and use the responsible gaming tools available in your gb33 account — or to contact our support team at [email protected] for a confidential conversation. There is no judgment at gb33. We exist to provide entertainment, and we want every player to have a healthy, sustainable relationship with gambling.

gb33 operates a strict 21+ policy. All players must confirm they are at least 21 years of age at the point of registration, and gb33 reserves the right to request supporting identity documentation — such as a copy of your National Identity Card (NID) or passport — at any time, including during account review, withdrawal processing, or if our responsible gaming monitoring system flags a concern. Players found to be under the age of 21 will have their account closed immediately. Any deposits made will be returned via the original payment method; any winnings accumulated during the underage access period will be forfeited in full.

If you are concerned that a minor may be accessing gb33 — including through use of your account — please contact us immediately at [email protected]. We take underage gambling extremely seriously and will take all necessary steps to investigate and prevent it. We also recommend that players with children in the household consider enabling parental control software on shared devices to prevent accidental access to any online gambling platform.